John Mackey Responds
Say what you will, but I give John Mackey credit for delivering a thoughtful response. There’s a lot to take seriously in what he writes. If nothing else, a dialogue has been started. Onwards.
In response to your open letter, Whole Foods Market has no plans to stop selling meat and poultry…or seafood, eggs and dairy items for that matter.
Our work in the world of animal welfare makes a difference in the way hundreds of millions of farm animals are raised every year. It supports a network of several thousand hardworking farmers and ranchers who are improving the welfare of livestock animals. Giving up on our initiative at this point won’t slow the rate of animals being processed and it won’t encourage Whole Foods Market’s carnivore customers to stop eating meat. It will simply shift purchases of meat to other retailers, to those that have not invested millions of dollars and many years of hard work to ensure that animals are raised with care and respect, and slaughtered with a minimum amount of stress. Whole Foods Market isn’t selling humanely raised animals simply because they are eventually killed for food. That is not true. Also, for you to suggest that selling meat is only about the bottom line at our company simply is not true either. Our first stakeholder is our customer and the most of them purchase and eat meat.
As a mission driven company, it’s our job to offer high quality choices to our discerning customers to accommodate their food preferences. We are committed to prompting real change in the meat industry. And, as you point out, we are also working hard to help educate consumers about the importance of incorporating more whole plant foods–primarily vegetables, grains, beans and fruits– into their diets, which as a result means less meat consumption. As you know, we have many more vegan and vegetarian shoppers than conventional grocers, but the vast majority of our customers purchase animal foods. At the most, about 10 percent of our customers are strict vegetarians and probably around three percent are strict vegans. To not offer a full array of food options is basically suggesting that we voluntarily commit business suicide.
To give you perspective, Safer Way in Austin was a strictly vegetarian store and our sales were low. When we relocated the store, changed the name to Whole Foods Market and began selling meat, our popularity blossomed in the Austin community and our sales increased by 15 times. By expanding our offerings to all types of foods including meat products, we were able spread awareness of natural and organic alternatives and grow over time to 340 stores in three countries.
We have gone to great efforts to improve our animal welfare processes and we have made great progress. We provide transparency at the meat counters through farm traceability and Global Animal Partnership’s 5-Step™ Animal Welfare Rating system. We would like to offer you the opportunity to visit a few of our ranchers and farmers who have achieved high animal welfare ratings, meaning they have cleared more than 100 hurdles for humane treatment above and beyond what conventional producers do! Let me know if you are interested in touring some farms.
As we continue to grow, we are uniquely positioned to affect animal welfare across the nation and around the world. We pledge to continuously help promote real and positive change for farm animals. To do so, we must commit to significantly improving the meat industry rather than abandoning it altogether.
Thanks for your perspective. We have long respected your work and we appreciate your patronage, thoughtful insights, and you being a champion of our brand.
Co-Founder & Co-CEO